Forums and social media have been abuzz with complaints about how Instagram keeps crashing on their phones. If you’re one of those who find it difficult to access your device’s Instagram app, you can read on to see what triggers the problem and how you can fix it on your computer.
Why does Instagram keep crashing?
Here are several reasons reported to be causing the issue.
Instagram app force closes just after opening
Several users are reporting (via Reddit 1,2) That the Instagram app crashes every time an app is opened on their phone. The issue appears to have recently started appearing (as of June 16 for some) and will reappear even if the device is rebooted and the app is reopened.
Instagram crashes when using a particular account (Multiple logins aren’t working)
If you have multiple accounts, Instagram crashes when multiple users access a certain account. There is no problem logging into a different account using the same system but signing into the same account on another computer brings back the same problem.
Instagram app doesn’t work on Samsung Galaxy phones
Users of certain Samsung phones, namely the Galaxy S10 and Galaxy S20, are reporting that their Instagram app is crashing. While one user says that the app crashes within a few seconds, the S20 user reports that the problem persists when changing the refresh rate of their phone. The issue also seems to persist on older Samsung devices as well.
App crashes when opening Instagram Stories
A Reddit post also suggests that Instagram normally works until it has access to its Stories feature. The app crashes when a user taps the Stories button, or attempts to upload it from the native camera or gallery.
Instagram DM not working
Some users can’t send messages via DMs on Instagram, which hints at an issue within the Direct Messaging feature inside the platform.
A Java error (report bug)
Besides crashing, a user says they’re getting this error when opening the app on their phone.
How to fix Instagram crashing issue?
If you experience issues on your phone with your Instagram app, you can check out the following solutions to get Instagram up and running again.
Clearing the cache
In case you didn’t know, all the apps on your phone store app cache, which are temporary files that are collected when the apps are used. Like any other app, Instagram may stop working properly because of its cache files getting corrupted or being overwritten. You will thus need to clear the cache by following the steps below.
To clear Instagram’s cache on an Android device, open the Settings app, and head over to Apps and notifications > See all apps> Instagram > Storage & cache. Inside the Store screen, tap on the ‘Clear cache’.
iOS doesn’t provide a simple way to uninstall the device cache so you’ll need to disable the device first, and then reinstall it. To clear cache for Instagram on an iPhone or iPad, open the Settings app, head over to General > iPhone Storage > Instagram, and then tap on Delete App. After the app is deleted, you can reinstall the Instagram app from the App Store.
Force close the app and restart it
If your problem is restricted to Instagram, then you can try to force the site to close and then restart it.
Press and hold from your app launcher on the Instagram app and select ‘app Info.’ Tap the ‘Force Stop’ button inside the App Info screen, then launch Instagram by taping ‘Open’ and see if you still face the same problem.
Open your newly opened home screen apps by swipping from the bottom of the phone (on iPhone X, XR, Xs, Xs Max, 11, 11 Plus, 11 Pro Max) or twice pressing the Home button (on iPhone SE 2020, iPhone 8 and older). Swipe left and right inside the Recents screen to locate the Instagram app, and swipe to clear the app. Now open the device from home screen again and check if the issue persists.
Update your Instagram app
Unlike other social media services, Instagram is relentless in carrying out updates to the software. If your app doesn’t run, it’s possible that a recent update or beta update (if you’re on a beta channel) might have disrupted the app’s proper performance and it’s possible that Instagram already has an update ready for you to install.
You can update the Instagram app on your Android device by opening the Google Play store, by searching for Instagram at the top of the search bar and by pressing the Update button inside the Google Play page. Alternatively, you can also get to the Instagram page by pressing and holding on the Instagram icon, tapping App Info, and heading over to Advanced > App details.
Open the App Store to update the Instagram app on iOS, tap the Updates icon at the bottom right, and select the ‘Update’ button next to the Instagram app.
Remove app data
If upgrading the app doesn’t fix the issue, consider deleting Instagram’s user data from your phone which will delete your cache as well as other data such as login information and app settings.
To clear Instagram’s app data on an Android device, open the Settings app, and head over to Apps and notifications > See all apps> Instagram > Storage & cache. Inside the Store screen, tap on the ‘Clear storage’.
To clear Instagram’s app data on an iPhone or iPad, open the Settings app, head over to General > iPhone Storage > Instagram, and then tap on Delete App. After the app is deleted, you can reinstall the Instagram app from the App Store.
Uninstall and reinstall the app
If upgrading or clearing the device cache / data does not fix the crash problem inside Instagram, instead you can uninstall and reinstall the app from your phone again.
You can uninstall Instagram by pressing and holding the Instagram icon, tap App Info, and tap Uninstall at the top. Once the app has been uninstalled, you can reinstall it by opening the Google Play app, searching for Instagram at the top of the search bar, and tap the Install button.
You can uninstall Instagram on an iPhone or iPad by opening the Settings app, heading over to General > iPhone Storage > Instagram, and then tapping on the ‘Delete App’ button. After the app is deleted, you can reinstall the Instagram app from the App Store.
Use the Instagram web version
And if it’s easier to use the Instagram app, you can still access the online edition, which provides similar functionality to the app. The ability to capture new shots or send messages using Instagram DM will allow you to check photos and stories from others and your own while missing out.
You can use the Instagram web on any phone (iPhone or Android) by opening your default web browser (Google Chrome, Safari, Brave, or Firefox), heading over to the Instagram website, and signing in using your credentials.
Try a different account
As described above in the list of problems, with a different account, you can suffer the App crashing problem on Instagram. When all you want to do is browse via Instagram, then you may use another of your Instagram accounts to do so before the site fixes the problem. If you don’t have a secondary Instagram account, you can easily build one using a secondary phone number or an email address.
Wait it out
When none of the above options work for you, and you don’t like using Instagram’s web version, then your only choice is to wait for it. Instagram is also vulnerable to problems like any program out there, and if the issue is widespread, Instagram should respond to the problem itself and carry out an update for you.
Instagram crashing 2020: Is the issue new?
Instagram, like other apps, also has its bad days at the office and can be down for a limited time. As is evident from reports on Twitter, Many users face problems using Instagram on their phones and the crashing app issue appears to have started appearing just earlier today and occurs on both iOS and Android devices. There’s no news about a patch to the issue from Instagram but we can expect an update or a server-side change that will solve the problem of crashing the app.
Is Instagram down?
Like any internet-dependent service, Instagram can also go down for many reasons, such as maintenance, roll-out features, server-side updates, and more. You can, however, check if Instagram is working or not by simply going to Down Detector. You can check when others started reporting problems and what the most reported issues are.
Did Instagram outage happen today?
If you open Instagram’s Down Detector page now, You’ll be able to see that there was a peak with over 2000 reports in the Instagram issue earlier today. Most of the reported issues relate to the Newsfeed, while a few others also face problems when using the web version or logging in to the service.
You can also look at a map that indicates the live outage of the platform across the world. The live outage map shows that the issues are faced in large numbers by several regions across Europe, the US and Japan. Down Detector also reported users faced issues with using Instagram earlier this month prior to today’s outage.
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